General FAQ's

 

Do you offer an art consultation service?

Yes, that is exactly what we offer for both private and corporate collectors! You can have your own Art Concierge expert at your disposal at the touch of a button. Enjoy the personal touch and take advantage of our 20 years worth of art experience. We understand that collecting art is a personal journey that reflects your taste, individuality and personality. Our Art Concierge service connects you with the most exciting artists and collecting opportunities in contemporary art today. Enjoy VIP service, significant savings off retail, introductions to some of the world’s most notable artists, and unprecedented access to rare collectors pieces. Our skilled Art Concierge consultants are happy to share their expertise and guide you to find the perfect artworks for your individual collecting needs and budget. They will give you one-on-one attention, professional recommendations and keep you up to date with the latest collecting trends. Contact our friendly and helpful Art Concierge team today at info@siennafineart.com to utilize this convenient and free resource!

What kind of art do you have?

The selection of art and artists that we showcase on our website is just a tiny fraction of what is available to our collectors. We offer an extensive range of original and limited edition works of art by the world’s leading artists of contemporary and classic art, all of which have been scrupulously chosen and authenticated by art professionals who are the finest in their field. Art mediums include original oils, acrylics, drawings and mixed media, and limited edition lithographs, animation sericels, serigraphs, giclees, etchings, sculpture and photography. Contact our dedicated Art Concierge consultants at info@siennafineart.com to receive personalized service and discuss the specifics of what you are looking for.

I am looking for a specific work of art. Can you find it for me?

Most likely yes! Contact our dedicated Art Concierge team at info@siennafineart.com and provide the artist name and artwork title and any other information you may have available. We will source the best available options at the lowest possible price for your consideration. Please keep in mind that the process of locating particularly rare artworks can take some time.

What is retail value?

Retail value is the average selling price of an item by domestic and international retail outlets before any kind of discounts or promotions. The retail value excludes all fees or additional costs associated with purchase of a particular item, such as taxes, framing and shipping.

Are you able to offer significant savings off retail prices?

Yes! The exact amount differs according to the availability and the rarity of the artwork in question, but generally, we aim to save our clients 20% - 30% off retail.

How are you able to offer such competitive prices?

First, we keep our overheads to a minimum, cutting out unnecessary operating costs, which allows us to offer competitive prices. Second and most importantly, we have great relationships with the artists that we represent and they, like us, value your business. We want to offer our art collectors great value, top notch quality and a fun collecting experience that will have you revisit us again and again to continually expand your collection for years to come.

Do you have a retail store location?

Our showroom is located in North Miami Beach, we operate as a consultancy as opposed to a gallery. As such, we are able to keep our overheads low by offering our products and services through our website and private consultations only, allowing us to offer competitive prices directly to our clients. We invite you to subscribe to our newsletter to receive artist news, company updates, promotions and special offers.

Do you conduct VIP art events?

Yes! From time to time we will host fun VIP art events where you can meet special guest artists, watch painting demonstrations, enjoy lectures and purchase exclusive artwork at significant savings! Subscribe to our newsletter to receive your invitations.

Where do I start?

Our art consultants are eager to assist you by e-mail (info@siennafineart.com) or by phone (305.600.4484). Contact us and let us know what kind of art you like and we will source the best options for your consideration. We pride ourselves on our timely and courteous customer service. Our goal is to exceed your expectations at every opportunity and proved an enjoyable and convenient collecting experience. Subscribe to our mailing list and receive educational art updates and notifications of special promotions with additional savings off retail

What are your business hours?

Our regular business hours are Mondays through Fridays, 9am-6pm EST. For all other times, please contact us via e-mail and we will respond as soon as possible.

Do you offer a framing service?

Yes! Our competitively priced framing service utilizes only the highest quality materials to protect and accentuate your artwork for generations to come. We have a wide range of top quality frame styles and mats to select from. Contact one of our professional art consultants at info@siennafineart.com for recommendations and to get a quote.

Will I receive a Certificate of Authenticity with my purchase?

A Certificate of Authenticity is issued by the artist or publisher. Most limited edition and original artworks are accompanied by a complimentary Certificate of Authenticity.

I am interested in commissioning a piece of art. Where do I begin? 
Commissioning art is a fun and unique experience. No matter if you are a first-time art buyer or a seasoned collector, our art consultants are here to make the process easy and enjoyable. Commissioned pieces are usually priced based on the size, medium, and complexity of the piece, and the artist's sales history. The fulfillment time will vary depending on the size, medium, and complexity of the piece, and the artist's schedule, but typically commissions take ten to twelve weeks to complete.

Do I pay for commissioned artwork before or after the piece is complete?
Before the artist begins working on your commission, we take a 50% non-refundable deposit. Once the piece is complete and ready to ship we will charge remaining 50%. In the unlikely instance that you are not entirely satisfied when you see the image, we can work with the artist to make small changes. The art is non-refundable once you take possession of it.

Can I get my artwork appraised by Sienna Fine Art?

We do not provide appraisal services, but would be happy to recommend independent appraisers.

Product Information

Learn more about art terminology, art mediums, art history, collecting and decor tips to find the art that best suits your style and budget. If you'd like help deciding on an item, our Art Concierge consultant team is standing by to help. They're trained experts, and would love to hear from you!

What is a limited edition?

Limited editions were developed in the 19th Century. A limited edition is a series of identical artworks, which are limited to the printing of a specific number of impressions with the understanding that no more impressions will be produced at a later date. The artist or publisher determines the size of the edition, and the artist usually signs and numbers each individual artwork with a unique number or annotation (eg. A/P or Artist’s Proof). The unique number designates the number of that specific artwork in the series and the edition size (eg. 1/100 – number one out of 100 artworks in the edition). The most popular limited edition mediums include lithographs, serigraphs and giclees. Some limited edition artwork may also be hand-embellished. Embellishing is the process of painting onto an artwork after it is printed. The artist will usually pick out certain areas to highlight, either to create a texture similar to the original, or to pick out gold and metallic colors that can't be reproduced.

Is fine art an investment?

We always recommend that you purchase artwork for enjoyment and aesthetic values. However, historically, fine art has seen some very handsome returns under the right circumstances when the demand for a particular artist and/or piece of artwork grows. For more information regarding this subject, refer to the MEI/Moses Fine Art Index explaining the appreciation of art as a financial investment. 

 

BILLING / PAYMENT 

What payment options do you accept?

We accept all major credit cards, including Visa, MasterCard, Discover and American Express.

Do you charge sales tax?

We are based in Miami, Florida and are required by law to charge 7% sales tax on orders that are shipped to a Florida address. Recipients of orders shipped to International locations are responsible for complying with state and local tax laws.

When will my credit card be billed?

You will be charged once we have confirmed your order availability and prior to final processing and shipping. You will be emailed an invoice for your records once payment has been processed.

 

SHIPPING 

How much does shipping cost?

Shipping fees vary based on the quantity and type of art you've ordered. Shipping rates are calculated based on the shipping destination, item’s weight, dimensions, value and the shipping method. Please contact customer service at info@siennafineart.com to get a quote. 

How will you ship my order?

We use FedEx, UPS and USPS for both our domestic and international shipping needs. All items are professionally packaged to help prevent damage during shipping and are fully insured.

Can I use another shipping method or company?

An alternative method of shipping or an outside company can be used, but only if the collector provides their own shipping information and/or pays the additional charges.

How will I know when my order has shipped?

Once your order has been paid in full and shipped out of our facility, you will be notified via email with a shipment tracking number. Should you have any questions regarding your shipment after it has left our shipping facility, please contact the appropriate carrier (FedEx, UPS or USPS) for further assistance. Please allow up to one business day after your order has shipped for the tracking information to reflect on the shipping carrier's website. 

When will I receive my art?

Orders will only be processed once availability has been confirmed and payment has been received in full. We strive to ship unframed in-stock items within 48 hrs or the next business day and framed or customized items within 5-7 business days. Once shipped, please allow 2-5 days for domestic delivery and up to 20 business days for international delivery. Shipments to international destinations will take longer and may need to be collected from a major port of entry if required by the law of that country.  If you ordered an item on backorder along with an order of items currently in stock, we will wait until all products are in stock before shipping your order. You will receive email notification along with a tracking number once your order is shipped from our facility. The actual delivery date is subject to the carrier’s performance and other factors and cannot be guaranteed. Please note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends or Public Holidays. Please contact us if you have any questions.

 

RETURNS/EXCHANGES

What is your return policy?

We are committed to quality products and service and your satisfaction is 100% guaranteed. Sienna Fine Art guarantees that every item you purchase will arrive to you in perfect showroom condition. In the unlikely event that your purchase does not meet your expectations, you may return it within fourteen (14) days of receiving the order. We will issue you a full refund or credit on the purchase price of the artwork. Shipping charges will not be refunded. Special orders such as custom-framed or commissioned artworks cannot be returned, exchanged, or refunded.

How do I return/exchange an item?

All exchanges/returns must be approved and arranged via our customer service team. Please contact customer service at info@siennafineart.com within fourteen (14) days of receiving the artwork. Please include in the body of the email: your order number, the item ID number or description, a brief description of the reason for the return, and let us know whether you are seeking an exchange, credit or a refund. Original packaging materials must be kept and sent back to our address. Returned merchandise must be in the same condition it was originally received by the customer. We strongly recommend using professional help when repacking artwork for return shipping. Failure to comply with the above guidelines will void the return or exchange policy. Exchanges/refunds will not be issued until the merchandise has been received and inspected at our facility. The client will have the option to receive an exchange, credit or a full refund of the art purchase price, excluding shipping.

What if I receive the incorrect item?

First, please accept our heartfelt apologies. Please e-mail customer service at info@siennafineart.com to schedule a pick up of the incorrect merchandise at no charge to you. Once the returned merchandise reaches our warehouse and is inspected, a new shipment will be dispatched to you. If the merchandise you initially ordered is out of stock, you will have the option to receive a credit or receive a full refund.

What if my shipment is damaged on arrival?

If the artwork is damaged during the shipping process, please contact us immediately at info@siennafineart.com. Damaged merchandise must be reported to customer service within fourteen (14) calendar days after receiving the shipment in order for Sienna Fine Art to accept the merchandise back as an exchange. Please take a digital photo of the original packaging and damaged portions of the artwork and email them to us.  All exchanges and returns must be approved and arranged by our customer service team. Original packaging materials must be kept and sent back to our address; we must have these items in order to process the claim. Failure to comply with the above guidelines will void the return or exchange policy. Returned merchandise must be in the same condition it was originally received by the customer. We strongly recommend using professional help when repacking artwork for return shipping. Failure to comply with the above guidelines will void the return or exchange policy. Exchanges/refunds will not be issued until the merchandise has been received and inspected at our facility. The client will have the option to receive an exchange, credit or a full refund of the art purchase price, excluding shipping.

 

INTERNATIONAL ORDERS

Do you ship internationally?

Yes, we will gladly ship to most international destinations. To arrange international shipping, contact our Customer Service Team at info@siennafineart.com to discuss the best shipping options and pricing for your needs. Note: Shipments to certain countries where prohibited by law is not available.

What about duties and taxes?

International shipments are subject to customs, duties and/or related taxes imposed by the country of destination.  Such charges are the responsibility of the purchaser. SiennaFineArt.com has no control over these charges and has no way of determining the total cost of duties and taxes. We encourage you to contact your local postal service or customs bureau for more specific information.

Payment Options for International Orders

We accept Visa, MasterCard, American Express, Discover and PayPal. We only accept payments in US Dollars. If you are located outside of the United States, please contact customer service to discuss payment options.   

 

For additional information please do not hesitate to contact us

+1 305 600 4484 or info@siennafineart.com